FiregroundScribeTroubleshooting
Start with the Manager's Dashboard and the web page's Admin → System status. Both show what's wrong in plain words.
| Problem | What to check |
|---|---|
http://localhost:8080 doesn't open | Manager → Dashboard: is the service running? Choose Start. If it stops again, see Logs. |
| Works on the PC but not from other computers | The network must be Private. Use the PC's name or IP address, not localhost. |
| Transcripts stay "queued" | The speech model downloads the first time: the PC needs internet access. It retries every 5 minutes. |
| Sound-card list is empty | Allow desktop apps to use the microphone (Settings → Privacy & security → Microphone). |
| Source is RUNNING but nothing appears | Is the level meter moving? Is the channel switched on? See tuning. |
| Recording never stops after people stop talking | Update to the latest version, and turn on Adjust to background noise automatically for the source. |
| Transcription falls behind | Cancel clips that hold it up (Cancel on the clip, or Admin → System status → Cancel all waiting transcriptions), or Manager → Settings → Speech-to-text → a faster model such as base.en. |
| "Not licensed" and recording stopped | Manager → License → Check now. If it's expired, renew in the customer portal. |
Getting help
Manager → Support → Contact support sends your message with diagnostics attached (no transcripts or audio). You can also contact us. If we ask for logs, use Manager → Logs → Save support bundle.